Care First 24 Ltd is proud to announce that, following an inspection by the Care Quality Commission (CQC), we have been awarded an Outstanding rating for our Supported Living and Domiciliary Care services.
Lynn James-Wellings
Managing Director and Registered Manager
A Message from Our Managing Director
This achievement reflects the unwavering commitment of a team that places people at the heart of everything we do. Every day, our colleagues work tirelessly to ensure that the people we support, and the people who support them, feel valued, listened to, respected and empowered.
When People Come First, Excellence Follows
A few years ago, I was told that putting care before everything else was the wrong business model. This achievement demonstrates exactly the opposite. We have always believed that when people come first, excellence follows. In my view, truly outstanding care can only be achieved when the wellbeing of people remains the organisation’s highest priority.
Our Journey to Outstanding
We waited almost four years for this inspection. During that time, Care First 24 grew from a small team into a large group of dedicated people, all committed to delivering the highest quality care to those who rely on us.
This Outstanding rating reflects the dedication, resilience and professionalism of every individual who has contributed to our journey, alongside the recognition we have received through numerous industry awards.
I would like to thank everyone who has supported Care First 24 over the years and everyone who contributed to the inspection process. Your encouragement, expertise and belief in our vision have played an important part in this achievement.
Thank You to the Care First 24 Family
Our Care Professionals
To every care professional who supports our people with care needs, I commend your skills and professionalism. Thank you for the compassion, professionalism and commitment you demonstrate each and every day. You make an extraordinary difference to people’s lives, and I am immensely proud to work alongside you.
Our Teams and Leaders
To our exceptional Senior Management, Clinical, Operations, Delivery and Marketing teams, thank you for your leadership, dedication and unwavering commitment to excellence. You are amazing, and I am so lucky to have you all.
Our Supporters
Thank you to everyone who has supported Care First 24 throughout our journey. Your encouragement, expertise and belief in our vision have helped us reach this important milestone.
The People and Families We Support
Thank you to the people who choose Care First 24 to support them, and to their families, for placing your trust in us. You are at the centre of everything we do.
Our Commitment Continues
This Outstanding rating strengthens our commitment to continually improve, deliver the highest standards of care and remain true to our promise of always putting “Care First.”