Person‑centred care remains a cornerstone of Wales vision for high‑quality, equitable health and social care. National policy places strong emphasis on ensuring that every individual receives care tailored to their needs, identity, preferences, and lived experience.
The 2024 Plan for Health and Social Care reinforce this commitment, highlighting the need for timely and equitable services that adapt to people’s communication and language needs, including access to Welsh. It also stresses seamless, integrated support delivered closer to home, with individuals meaningfully involved in decision‑making.
Similarly, the Care Quality Commission sets clear expectations for person‑centred care: individuals must be partners in planning their support, understand their options, and receive care that reflects their unique needs and preferences. Providers must enable informed decision‑making and ensure adjustments are made to support each person’s abilities and circumstances.
In Wales, the People’s Experience Framework (2025) emphasises that high‑quality care is not only about outcomes, but about how people experience their services.
Care First 24’s Approach to Person‑Centred Care
At Care First 24, we fully align with Wales national direction while bringing a practical, compassionate approach rooted in daily frontline experience. Our model is built around several core commitments:
1. “What Matters” Conversations at the Centre of Every Care Plan
We begin with a deep understanding of each person’s goals, routines, preferences, cultural identity, and support network. This ensures care plans reflect the individual, not the service.
2. Partnership With Families, Professionals and Local Communities
We work closely with families, social workers, health teams and voluntary groups to co‑produce support that feels joined‑up and genuinely person‑led echoing national expectations for seamless, community‑based care.
3. Bilingual, Culturally Responsive Care
As Welsh Government highlights the need for equitable access regardless of language or communication format, we ensure individuals can receive support in their preferred language including Welsh and that cultural considerations are respected and embedded
4. Supporting Independence and Wellbeing
In line with Wales’ preventative care focus, our teams promote independence, reablement‑based approaches, and the confidence people need to stay safe and well in their own homes and communities for as long as possible.
5. Empowering People Through Transparent Information
We ensure individuals understand their care options, the risks and benefits of interventions, and their right to shape, adjust or review their care supporting the empowerment principles set out by national regulators.
6. Lived Experience–Informed Practice
We incorporate feedback, stories, and learning from those we support, aligning with the People’s Experience Framework’s expectation that lived experience should drive improvement.
What This Means for People in Wales
For individuals and families, a person‑centred approach means:
- Care that fits their life, not the other way around
- Respect for culture, language and identity
- Greater choice and control in how support is delivered
- Consistent partnership working, from carers to clinicians
- A focus on independence, confidence and wellbeing
As Wales continues to drive a more integrated, equitable social care system, Care First 24 remains committed to delivering compassionate, personalised care that reflects what truly matters to the people we support.
Thank you for reading our blog. If you would like to get in touch please either call : 01732 790001 and ask for Leila or Jody, or email: info@carefirst24.co.uk, or visit our website: Exciting News – Care First 24 Expands into Wales! – CareFirst24