Meet the team

I manage the Adult Complex packages of care to maintain and promote their independence in their own home. I work alongside the Clinical Team to ensure care is delivered on time, smoothly, and according to plan and that both carers and clients are communicated with if anything needs to change. This means managing lots of communication coming in and out of the business. My role includes staffing the care package, planning recruitment processes, escalating/dealing with complaints or incidents, and making sure the standard of care is in line across all packages. I build strong working relationships with peers, managers, clients, and their families keeping everyone informed and up to date to ensure delivering the best person-centered care for the service user.