Accessibility Statement

This accessibility statement applies to our www.carefirst24.co.uk website.

At Care First 24 Ltd we want everyone who visits our website to feel welcome and find the experience rewarding. We are committed to accessibility and want as many people as possible to be able to use this website. For example, that means you should be able to:

• Using Google Chrome, zoom in up to 300% without the text spilling off the screen
• Search with Google lens
• change colours, contrast levels and fonts using browser, device settings or via a browser add-on
• navigate most of the website using a keyboard
• listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: The Operations Manager at Care First 24 Ltd, Gerry Shaw, either email [email protected] or call 01732 790001.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: [email protected]

Call: 01732 790001

Write to: Care First 24 Ltd, 7 The Old Yard, Rectory Lane, Brasted, Westerham Kent TN16 1JP

We’ll consider your request and get back to you in 14 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).